our faqs
Answers to popular questions
The answers below are based on common questions asked by other buyers for questions on General, Shipping, or the CutBrush. Any questions not listed below, please send them to us at info@4masgrooming.com
General
How do I determine the right hair care system for me?
Observe how your hair responds to the products and styling tools you use. At 4MAS, we cater to every need of our customers and we have products made specifically to fit your needs.
How do I take care of my hair?
Keep your hair and scalp clean by washing twice or thrice a week. Use a conditioner according to your hair type. Make sure you do not brush your wet hair. See our shopping cart for more details.
How to maintain long hair?
Just washing and shampoo is not enough to keep them healthy. You need to schedule regular trims to keep them in healthy state; also shampoo and condition them as per your hair type and dry them with care.
Why is it important to use hair conditioner?
Shampoo cleans the scalp, but at the same time, it leaves the hair dry. Conditioners work by smoothing down the hair to make it look smooth and shiny.
How do I make my hair smell good?
You can use diluted essential oils on your hair to make your hair smell good. Scented hairsprays, serum and dry shampoo also work wonders to make your hair smell good, all provided for you at 4MAS.
Are all the products that 4MAS Grooming feature safe and effective?
All our products and accessories are certified as safe and healthy by a credible third party such as Food and Drug Administration (FDA) and United States Department of Agriculture (USDA). Moreover, our products have been used repeatedly over a decade to satisfactory customer reviews.
Can I return a product I don’t like?
4MAS Grooming acts in full accordance with it’s return policy when the cases apply. Please visit https://www.4masgrooming.com/refund-policyfor more details.
What is the mentorship program all about?
4MAS Grooming Mentorship Program teaches young barbers the techniques and strategies to become world-renowned hair grooms. Are you looking to learn more about your trade, or is this your first time? Sign up today!
Shipping
How long does it take for an order to ship?
We work hard to ship within 24 to 48 hours. Please note, we begin processing your order as soon as it is placed, so we are unable to make any changes to an order after it has been submitted.
What is the cost of shipping?
Shipping charges are based on the total amount of your order. Shipping will automatically be added to your order upon checkout unless we are having a discounted sale that includes free shipping.
Standard US shipping – $9.99
Be sure to check your order confirmation email! Our fulfillment time frame can be found in there. A typical timeline is 3-5 business days, but this may change depending on high volume events.
U.S.P.S. Priority Mail 2-Day™ – $11.75
U.S.P.S. Priority Mail 2-Day™ Small Flat Rate Envelope – $8.95
U.S.P.S. Priority Mail 2-Day™ Flat Rate Envelope – $8.95
U.S.P.S. Priority Mail 2-Day™ Gift Card Flat Rate Envelope – $8.95
U.S.P.S. Priority Mail 2-Day™ Window Flat Rate Envelope – $8.95
U.S.P.S. Priority Mail 2-Day™ Legal Flat Rate Envelope – $9.25
U.S.P.S. Priority Mail 2-Day™ Padded Flat Rate Envelope – $9.65
U.S.P.S. Priority Mail 2-Day™ Medium Flat Rate Box – $16.10
U.S.P.S. Priority Mail 2-Day™ Large Flat Rate Box – $21.50
U.S.P.S. Priority Mail Express 2-Day™ – $46.30
U.S.P.S. Priority Mail Express 2-Day™ Flat Rate Envelope – $26.95
U.S.P.S. Priority Mail Express 2-Day™ Legal Flat Rate Envelope – $27.10
U.S.P.S. Priority Mail Express 2-Day™ Padded Flat Rate Envelope – $27.50
U.S.P.S. USPS Retail Ground® – $10.85
U.S.P.S. Media Mail Parcel – $3.82
U.S.P.S. Priority Mail Express 2-Day™ Hold For Pickup – $46.30
U.S.P.S. Priority Mail Express 2-Day™ Flat Rate Envelope Hold For Pickup – $26.95
U.S.P.S. Priority Mail Express 2-Day™ Legal Flat Rate Envelope Hold For Pickup – $27.10
U.S.P.S. Priority Mail Express 2-Day™ Padded Flat Rate Envelope Hold For Pickup – $27.50
U.S.P.S. Library Mail Parcel – $3.63
Can I track my purchase?
Once your order has shipped, you will be sent an email with tracking information on your order.
Does 4MAS Grooming ship internationally?
4MAS Grooming ships to Canada
Can my order be gift wrapped?
Unfortunately, we’re unable to provide gift wrapping at this time.
Can I request special shipping options?
We offer a multiple of choices at check out. The date of arrival and cost will be adjusted according to type of shipping selected and quantity/amount spent on products.
Standard US shipping – $9.99
Be sure to check your order confirmation email! Our fulfillment time frame can be found in there. A typical timeline is 3-5 business days, but this may change depending on high volume events.
U.S.P.S. Priority Mail 2-Day™ – $11.75
U.S.P.S. Priority Mail 2-Day™ Small Flat Rate Envelope – $8.95
U.S.P.S. Priority Mail 2-Day™ Flat Rate Envelope – $8.95
U.S.P.S. Priority Mail 2-Day™ Gift Card Flat Rate Envelope – $8.95
U.S.P.S. Priority Mail 2-Day™ Window Flat Rate Envelope – $8.95
U.S.P.S. Priority Mail 2-Day™ Legal Flat Rate Envelope – $9.25
U.S.P.S. Priority Mail 2-Day™ Padded Flat Rate Envelope – $9.65
U.S.P.S. Priority Mail 2-Day™ Medium Flat Rate Box – $16.10
U.S.P.S. Priority Mail 2-Day™ Large Flat Rate Box – $21.50
U.S.P.S. Priority Mail Express 2-Day™ – $46.30
U.S.P.S. Priority Mail Express 2-Day™ Flat Rate Envelope – $26.95
U.S.P.S. Priority Mail Express 2-Day™ Legal Flat Rate Envelope – $27.10
U.S.P.S. Priority Mail Express 2-Day™ Padded Flat Rate Envelope – $27.50
U.S.P.S. USPS Retail Ground® – $10.85
U.S.P.S. Media Mail Parcel – $3.82
U.S.P.S. Priority Mail Express 2-Day™ Hold For Pickup – $46.30
U.S.P.S. Priority Mail Express 2-Day™ Flat Rate Envelope Hold For Pickup – $26.95
U.S.P.S. Priority Mail Express 2-Day™ Legal Flat Rate Envelope Hold For Pickup – $27.10
U.S.P.S. Priority Mail Express 2-Day™ Padded Flat Rate Envelope Hold For Pickup – $27.50
U.S.P.S. Library Mail Parcel – $3.63
How do I cancel or change my order?
Since we begin processing your order as soon as it has shipped, we are unable to make any changes or cancel orders once they are placed.
What if my product is damaged upon delivery?
Please contact 4MAS Grooming Customer Service so we can make it right. You can call us at 1-866-855-4858 M-F 9AM-3PM CST or email us at info@4masgrooming.com
The CutBrush
Is the cutBrush made to cut hair?
Yes! The CutBrush is made to trim the hair while the hair is being brushed. Our design allows for you to maintaine your desired hair length after leaving the barbershop.
What comes with the CutBrush?
When purchased, your CutBrush comes with 5 comb attachments (2mm, 3mm, 4mm, 5mm and 6mm), a USB cable for charging, and a user manual for instructions.
Is the CutBrush detachable?
Yes, the CutBrush is fully detachable. The handle is designed to give the user options to use the brush from the left or right side, and even the option to use the brush without a handle. The bristles also detach allowing the user to use the brush without the bristles. The detachable feature of the bristles also allows for proper cleaning of the bristles, and the blade. The blade is also detachable, which allows the user to change the blade after it is worn or to remove for cleaning purposes.
How is the CutBrush powered?
The CutBrush is powered by a lithium-ion battery. This battery has a 4+ hour working time, which requires a 2 hour charge time for a full battery.
What are the bristles made of on the CutBrush?
The bristles have a medium texture, and are made of nylon.
Can the CutBrush be used against the grain?
The CutBrush can be used to cut with or against the grain.
